In 2000, the Innovative Public Services Group (IPSG) of the EUPAN (European Public Administration Network) presented the Common Assessment Framework (CAF). After ten years of CAF in 2010 and more than 2000 registered CAF users, it is time to look again at the state of affairs; what has been achieved in these ten years and, maybe even more importantly, what do we want to achieve in the next ten years? This article will look at the evolution of CAF since its beginning in 2000 and examine where CAF stands in 2010 with more than 2010 registered CAF users in the EIPA CAF Resource Centre database. The milestones and achievements of CAF and its users and promoters up to its tenth birthday will be highlighted. Furthermore, the article will give an ...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
The Common Assessment Framework (CAF) is an electronic system for assessing children and sharing inf...
The article aims at presenting cause and effect relations between the particular criteria of the CAF...
European cooperation and work on quality management has significantly improved over the last few yea...
European cooperation and work on quality management has significantly improved over the last few yea...
[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many ne...
The CAF model has proved its success over the past ten years, but it also has to take steps to prepa...
National public administrations nowadays have to adopt to the social changes around the world. One o...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
In our study, we developed new model of quality assessment in public administration. The Common Asse...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
Dissertação de Mestrado em Gestão apresentada à Faculdade de EconomiaO modelo de avaliação de desemp...
The graduation theses deal with evaluating the overall service quality at the Municipal office of Lo...
Over the past decade we've analysed charitable behaviour around the globe in a study which has surve...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
The Common Assessment Framework (CAF) is an electronic system for assessing children and sharing inf...
The article aims at presenting cause and effect relations between the particular criteria of the CAF...
European cooperation and work on quality management has significantly improved over the last few yea...
European cooperation and work on quality management has significantly improved over the last few yea...
[Introduction]. The public sector has to cope with a lot of challenges and has to respond to many ne...
The CAF model has proved its success over the past ten years, but it also has to take steps to prepa...
National public administrations nowadays have to adopt to the social changes around the world. One o...
textabstractPublic sector organisations throughout Europe are increasingly applying quality models s...
Quality thinking is rising in the public sector in many Member States. Does Europe have a strategy? ...
In our study, we developed new model of quality assessment in public administration. The Common Asse...
[From the Introduction]. The use of quality management tools and systems, for a long time confined t...
Dissertação de Mestrado em Gestão apresentada à Faculdade de EconomiaO modelo de avaliação de desemp...
The graduation theses deal with evaluating the overall service quality at the Municipal office of Lo...
Over the past decade we've analysed charitable behaviour around the globe in a study which has surve...
As the citizen/customer role and their satisfaction have gradually been embracing the specific issue...
The Common Assessment Framework (CAF) is an electronic system for assessing children and sharing inf...
The article aims at presenting cause and effect relations between the particular criteria of the CAF...